SHIPPING POLICY

PLEASE NOTE: ITEMS PART OF THE FIRST AID CAPSULE HAVE SEPARATE TERMS & CONDITIONS. CLICK HERE

SHIPPING

USA SHIPPING

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER.

PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. THIS MAY TAKE LONGER DURING SPECIAL RELEASES OR MAJOR HOLIDAYS. PLEASE NOTE, ARTSY MARKET DOES NOT SHIP ON WEEKENDS. 

ARTSY MARKET IS ABLE SHIP TO P.O. BOX, APO, OR FPO ADDRESSES ONLY WITH USPS. ANY ORDERS WITH P.O. BOX, APO, OR FPO ADDRESSES SHIPPED WITH UPS WILL BE CANCELLED.

AN ARTSY MARKET REPRESENTATIVE WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK OR BACKORDERED, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM.

ARTSY MARKET IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.

INTERNATIONAL SHIPPING

ARTSY MARKET SHIPS INTERNATIONALLY. PLEASE EMAIL US AT INFO@ARTSY-MARKET.COM IF YOU’RE UNSURE ABOUT YOUR COUNTRY.

ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS AND DUTIES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST AT CHECKOUT. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS, DUTIES, AND FEES UPON DELIVERY.

UNFORTUNATELY, WE ARE UNABLE TO CALCULATE THESE CHARGES BEFORE YOUR ORDER IS PLACED. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE ON ESTIMATING ADDITIONAL CUSTOM COSTS.

RETURNS AND EXCHANGES

USA RETURNS AND EXCHANGES

TO INITIATE A RETURN, PLEASE EMAIL INFO@ARTSY-MARKET.COM TO REQUEST A RETURN AUTHORIZATION. 

ARTSY MARKET ALLOWS RETURNS AND EXCHANGES WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.

EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEMS FOR A STORE CREDIT REFUND AND PLACE A NEW ORDER FOR THE STYLE YOU WOULD LIKE. EXCHANGE SHIPPING WILL BE PAID BY ARTSY MARKET. ONLY ONE EXCHANGE SHIPMENT PER ORDER WILL BE COVERED BY ARTSY MARKET. 

A FULL STORE CREDIT REFUND WILL BE ISSUED IMMEDIATELY UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN.  YOU WILL RECEIVE A STORE CREDIT CODE FOR FUTURE PURCHASES.  

RECEIPTS MUST BE PRESENT IN ORDER TO PROCESS A FULL STORE CREDIT REFUND. 

IF ARTSY MARKET DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A STORE CREDIT REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. 

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@ARTSY-MARKET.COM

INTERNATIONAL RETURNS AND EXCHANGES

TO INITIATE A RETURN, PLEASE EMAIL INFO@ARTSY-MARKET.COM TO REQUEST A RETURN AUTHORIZATION. 

ARTSY MARKET ALLOWS RETURNS WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.

A FULL STORE CREDIT REFUND, LESS THE ORIGINAL SHIPPING COST, WILL BE ISSUED IMMEDIATELY UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN.  

IF ARTSY MARKET DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A FULL STORE CREDIT REFUND WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. 

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@ARTSY-MARKET.COM